Double 11 parcel courier tide coming lost through three channels the electricity supplier and courier companies have more employees against online shopping rush. Xinhua News Agency issued a consumer ready to buy buy buy. The Xinhua News Agency Guangzhou daily news (reporter Liang Chaoyi, correspondent Hu Zhihui Tang Nan) "double eleven" coming, people afraid of experiencing troubles most magical express missing in "chop hands" at the same time, in case of this situation should be how to track rights? According to the provisions of the courier must be real name, but if personal information leaked how to do? Yesterday morning, the Guangdong Provincial Postal Administration (hereinafter referred to as the "Post Bureau") launched Guangdong hotline live room, to feel the pulse of various courier services in the weapon appeared Difficult miscellaneous diseases. For more than the public to reflect the courier lost by "buck" experience, the Provincial Postal Bureau relevant responsible person said, the public can appeal by phone, WeChat and other channels, to safeguard their legitimate rights and interests. In the face of the upcoming "double 11" express frenzy, remind Postal Bureau, the public online shopping should try to save the relevant documents, once the courier lost disputes, can keep good evidence for their own rights. A case of public express the inexplicable disappearance frequency is "kick the ball" from the Shunde Lecong Mr. Pan introduced in September 27th this year, he put 319 of sports shoes, the rhyme express company in ten batches sent to Shandong Yantai. Of which nine batches are scheduled to reach, but there are a number of but have never been heard of since. Mr. Pan said that the missing sheet contained 42 pairs of shoes, the value of 52 thousand and 800 yuan. By looking for express records, Mr. Pan found that logistics tracking records stay in September 27th. From the logistics tracking documents Mr. Pan print visible, the remaining few shoes before October 1st after arriving in Yantai, only the number of mantissa is 024 this batch of goods, the final tracking location remained a branch in Guangdong Shunde". On the way to find lost goods, he began the process of "kicking the ball". Mr. Pan first rhyme courier company Shunde branch relevant personnel to understand the situation, the company responded that, because it is a contractual relationship with other business segments, so how much compensation should find the contractor negotiation. When Mr. Pan asked for surveillance, he was told he didn’t have the right. Let Mr. Pan worried, he went to the police station report, the police on this matter is a civil economic dispute grounds not filing. Subsequently, Mr. Pan came to the Department of Lecong Lake Bay division. Rhyme express music from the lake bay division responsible Shunde responded that through internal video surveillance, Mr. Pan goods in 9 27 April has been in Shunde company on the Canton bound logistics vehicles, these embrace parts division and is responsible for the transport of the company are different contractors, according to which part of the convention the contractor is responsible for the problem. Mr. Pan was kicked again". Case two   over 10000 Cordyceps lost only compensate 60 yuan? Similar to Mr. Pan’s experience, Ms. Han, who entered the hotline on the spot yesterday, was very anxious. She said she sent a package of Cordyceps in the local post office in September 5th and waited for three days without any news. The receiving party tracks the goods. 双11包裹潮将到来 快递寄丢可通过三个途径申诉 电商和快递企业纷纷加派员工迎战网络购物高峰。新华社 发 消费者准备好买买买。新华社发   广州日报讯 (记者梁超仪、汤南 通讯员胡志慧)“双十一”即将来到,市民在“剁手”的同时最怕遇到快递神奇失踪的烦心事,万一遇到这种情况应该怎么追踪维权?按照规定寄送快递必须实名,可如果个人信息泄露怎么办?昨日上午,广东省邮政管理局(以下简称“省邮政局”)上线广东民声热线直播室,为快递业务中出现的各种疑难杂症把脉支招。针对多名市民反映快递丢失后被“踢皮球”的遭遇,省邮政局相关负责人表示,市民可通过电话、微信等多个渠道进行申诉,以维护自己的合法权益。   面对即将到来的“双十一”快递狂潮,省邮政局提醒,市民网购时应尽量保存好相关的单据,一旦发生快递丢失纠纷,可及时保存好证据为自己维权。   案例一   快递莫名失踪   市民频被“踢皮球”   来自顺德乐从的潘先生介绍,今年9月27日,他把319对运动鞋,通过韵达速递公司分十批送往山东烟台。其中九批都如期达到,唯独有一批却不知所终。潘先生表示,丢失的那一张单里面有42双鞋子,货值5.28万元。   通过查找快递记录,潘先生发现,物流跟踪记录停留在9月27日。从潘先生打印的物流跟踪单据可见,其余几批鞋子分别在10月1日前后陆续到达烟台,只有这批单号尾数为024的货物,最后的跟踪地点一直停留在“广东顺德分公司”。   在寻找丢失货物的路上,他开始了被“踢皮球”的历程。潘先生先到韵达速递公司顺德分公司了解情况,该公司相关人员回应表示,因为它与其他业务分部是承包关系,因此赔偿多少应找承包方协商。当潘先生提出要求查看监控时,被告知没有这个权利。   更让潘先生揪心的是,他到派出所报案,警方以此事是民事经济纠纷为由不予立案。随后,潘先生来到当时揽件的韵达乐从湖畔湾分部。韵达快递顺德乐从湖畔湾分部负责人对此回应表示,通过内部视频监控,潘先生的货物在9月27日时已在顺德公司上了开往广州的物流车上,这些揽件的分部和负责运输的公司都是不同的承包商,按惯例哪个环节出了问题就由该承包商负责。潘先生再次被“踢皮球”。   案例二     过万虫草丢失仅赔60元?   与潘先生的经历相似,昨日打进现场热线的韩女士非常焦虑。她表示,9月5日在当地的邮政局寄了一包虫草,等待了三天毫无音讯。对方的收货方追踪货物,发现该虫草寄到西安后没有了音讯。韩女士再次向邮政局询问,被告知货物已被寄丢。   “我的货物是价值1.7万多元的虫草,他说我们没有保价,只给我赔60元。”韩女士表示。   回应:   快递公司有义务追查快件下落   针对潘先生的经历,省邮政局党组成员、纪检组长、副局长何青指出,韵达速递公司表示由承包商负责的说法并不正确。何青介绍,目前快递企业内部经营有多种方式,有直营制和加盟制。无论是直营制还是加盟制,当快递公司接收业务后,即使它将业务给予加盟商代理,一旦出现问题了,也不应该把责任推给相应的承包商,而是应该直接跟客户负责相应的合同责任。   “因为用户跟他签协议并不是看哪个站点负责他的快递业务,而是跟韵达速递公司发生法律关系,所以韵达速递公司有义务追查这个快件怎么丢失的。”何青表示,在确认快递丢失以后,企业有责任进行赔偿,具体怎么赔偿需要根据下单时的相关条款而定,因为现在有很多条款给用户自由选择,有高于货值几倍的赔偿也有根据货物的实际价值来赔偿;没有约定看保价,按照保价来进行处理。而针对韩女士与当地邮政局发生的业务纠纷,何青表示,将通过申诉系统持续跟踪处理。   快递寄丢   可通过三个途径申诉:   省邮政局提醒,如果市民遇到快递丢失的情况,在无法与商家达成满意协商结果的情况下,可通过三个渠道向申诉中心进行申诉。这三个渠道分别是:   一是通过电话020-12305进行申诉;   二是网上申诉,目前国家邮政局和各级邮政管理部门的官方网站上均有申诉受理的网页链接,目前国家邮政局申诉网站的网址为:sswz.spb.gov,点击进去后可直接申诉;   三是微信申诉,通过扫描国家邮政局申诉网站右上方的二维码,关注微信“邮政业消费者申诉”,可按提示进入申诉程序。     焦点问答一   如何防止   个人信息泄露   据悉,从2016年6月1日起,《快递安全生产操作规范》正式实施,根据规定,寄件人寄送快递时必须实名。然而快半年过去了,记者调查发现,有业务人员并不检查寄件人的身份证,或是通过手写的方式登记在本子上,应付了事。   针对快递公司这些不规范的行为,何青表示,将加大巡查力度,一旦核实根据相关法律法规进行处理。   对于市民担心个人信息泄露的忧虑,何青表示,在整个寄递的过程当中,如果用户的信息出现泄露,会根据相关的法律法规进行处罚。此外,一旦查出快递企业出现兜售个人信息的行为,将根据行政处罚的相关规定进行处理。   焦点问答二   处罚金额   是否越多越好   来自广东省统计局发布的数据显示,去年省邮政局开出相关违规罚单100多单,涉及金额50多万元。相较于超过50亿件的快递吞吐量,区区50多万元的处罚金额是否太少,难以形成震慑作用呢?   面对记者抛出的疑问,省邮政局相关负责人回应,不能以金额多少来衡量处罚力度。目前对于违规企业,主要由各地市监管部门落实。同时,何青也坦言,目前监管力量还不够,下一阶段将通过加强信息化手段强化监管力度,同时促进行业自律。相关的主题文章:

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